Expert answers to common questions

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How do I track my order?

Once your order is dispatched, you will receive an email with a tracking link.

How long does delivery take?

We offer fast UK delivery within 7-10 days on most sofas, so you don't have to wait weeks like traditional retailers.

Can I choose a specific delivery date?

Unfortunately, we cannot guarantee a specific delivery date at the time of order. However, our delivery partner will contact you to arrange a convenient delivery slot.

Are your sofas made in the UK?

Yes, all our sofas are proudly manufactured in the UK. We believe in supporting local craftsmanship and ensuring the highest quality standards.

What is your return policy?

We offer a 14-day risk-free guarantee. If you are not completely satisfied with your purchase, you can return it within 14 days for a full refund, no questions asked.

Do you deliver to my room of choice?

Yes, our delivery team can deliver your new sofa to your room of choice. Please ensure there is clear access and sufficient space for the delivery.

How do I arrange a return?

To arrange a return, please contact our customer support team via live chat or phone. We will guide you through the process and arrange a collection.

Do you offer a warranty?

Yes, all our sofas come with a comprehensive warranty that covers manufacturing defects.

Do you offer financing options?

Yes, we offer flexible financing with up to 9 months interest-free. You can choose this option at checkout and complete a simple application.

What materials do you use?

We use premium, locally-sourced materials to ensure every sofa is built to last. From the solid wood frames to the high-density foam and durable fabrics, we never compromise on quality.